Returns & Refunds

A product can only be returned if it’s defective, shipped in error, or recalled. See our Refund Policy for details.

No, with the exception of recalled or defective product. For those products shipped in error, only unopened products that have no signs of visible tampering may be returned with a receipt.

No.

Products are considered “defective” and may be eligible for a refund if they are expired, mouldy, or damaged in transit. Please contact us if you have concerns about your delivered product: orders@realeaf.ca.

All sales are considered final sale with the exception of the following three conditions:

• Defective products (expired, mouldy, damaged in transit)
• Products shipped in error (incorrect product shipped, over/under shipment, product not received)
• Recalled products
• If a product has been found to be defective, shipped in error, or recalled, you may be eligible for a refund.

Connect with us by sending us an email at orders@realeaf.ca to request a return and provide the following information:

1. Reason for return
2. Order number
3. Product description
4. Photo of the product

Please note: returns are not final until they have been received, and evaluated by our warehouse team. If the return is deemed ineligible, the shipping fee will not be refunded and the item(s) will not be returned or refunded.

Cannabis products may only be returned if they are defective, shipped in error, or recalled. With the exception of recalls, returns must be requested within 15 days of the delivery date.

Upon receipt at the warehouse, products are assessed for refund eligibility. If deemed eligible, returns will be processed the following business day.

A refund will be made to the original method of payment.

If your product (accessory) is considered saleable and has not been tampered with, it may be restocked. All other returns (cannabis) will be safely destroyed.