Frequently Asked Questions

Frequently Asked Questions

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What is the store experience like?

You will be greeted at the entrance and asked to verify your age by presenting two pieces of ID. Once you step further inside our warm and welcoming store, you will be greeted by trained cannabis consultants who are on-hand to help you find your way and answer any questions you may have.

Can I reserve a product online before I buy it in store?

No, but all store products are available for purchase via the website.

Where are the stores located?

Please check our Locations page.

What delivery options are available?

Currently, we offer expedited shipping via Canada Post.

What is the cost of shipping?

Shipping rates are calculated at checkout via the Canada Post Shipping Calculator built in to the website.

When will my order be delivered?

Most orders will be delivered within 3-5 business days. Please note that any orders placed over the weekend will not leave for delivery until Monday, due to Canada Post pick-up schedules.

Can I pick up my order from Canada Post?

If home delivery is not possible then Canada Post will leave instructions about how to retrieve your order from a secure location.

Can I have my purchase delivered to a PO box?

You may have your purchase delivered to a PO box. Canada Post will leave a slip notifying you to pick up your delivery at a post office or nearest depot.

How do you ensure safe transportation of the products?

Products are packaged in a secure environment and are kept sealed throughout the distribution and sales process.

Is shipping discreet?

Yes, packaging is not branded in any way on the outside of the package.

Can I exchange my product for a different one?

A product can only be returned if it’s defective, shipped in error, or recalled. See our Refund Policy for details.

Can I return a product after I’ve opened the package?

No, with the exception of recalled or defective product. For those products shipped in error, only unopened products that have no signs of visible tampering may be returned with a receipt.

If I don’t like the experience of the product, can I return it?


If my product is defective, can I return it?

Products are considered “defective” and may be eligible for a refund if they are expired, mouldy, or damaged in transit. Please contact us if you have concerns about your delivered product: [email protected].

How do I return a product?

All sales are considered final sale with the exception of the following three conditions:

  • Defective products (expired, mouldy, damaged in transit)
  • Products shipped in error (incorrect product shipped, over/under shipment, product not received)
  • Recalled products
  • If a product has been found to be defective, shipped in error, or recalled, you may be eligible for a refund.

Connect with us by sending us an email at [email protected] to request a return and provide the following information:

  1. Reason for return
  2. Order number
  3. Product description
  4. Photo of the product

Please note: returns are not final until they have been received, and evaluated by our warehouse team. If the return is deemed ineligible, the shipping fee will not be refunded and the item(s) will not be returned or refunded.

How long do I have to return a product after I purchase it?

Cannabis products may only be returned if they are defective, shipped in error, or recalled. With the exception of recalls, returns must be requested within 15 days of the delivery date.

How long does it take to receive a refund?

Upon receipt at the warehouse, products are assessed for refund eligibility. If deemed eligible, returns will be processed the following business day.

If I return a product, how will my payment be refunded?

A refund will be made to the original method of payment.

What will happen to my product after I return it?

If your product (accessory) is considered saleable and has not been tampered with, it may be restocked. All other returns (cannabis) will be safely destroyed.

What products are available to customers?

We offer dried cannabis flower, pre-rolls, edibles (gummies, brownies, cookies, hard candies), extracts (both ingestible – (oils), and inhalable – (vape tips, shatter, live resin, hash, distillate, full spectrum oil)), topicals (body rub, bath products, essential oil rollers), and cannabis accessories (vape pens).

Who ensures the safety of the products?

All cannabis products undergo laboratory testing at third party licensed testing facilities as per Health Canada safety standards. Approved non-medical cannabis products will be safely transported to ReaLeaf warehouse by appropriately regulated transport agents before they are distributed to our retail stores.

Is cannabis I buy in-store or online fresh?

All cannabis flower is cured or dried to ideal levels before it is sold to customers. Products are kept in sealed packaging until purchased and efforts are made to maintain freshness at all times.

What’s a strain?

Strains are different varieties of cannabis that each come with their own unique array of cannabinoids and terpenes. Different strains may result in a different experience, depending on a number of factors.

What are Indica, Sativa, and Hybrid?

Generally known by its Latin name, Cannabis sativa, cannabis has historically been thought of as consisting of at least two types, Indica and Sativa, which are believed to differ in terms of places of origin, height, and leaf shape. Most strains today are hybrids, a genetic cross between Indica and Sativa plants.

What are cannabinoids?

Cannabis contains hundreds of chemical substances. More than 100 of these are known as cannabinoids, including tetrahydrocannabinol (THC) and cannabidiol (CBD), that are made and stored in the plant’s trichomes.

What are Terpenes?

Terpenes are chemicals made and stored in the trichomes of the cannabis plant, with the cannabinoids. Terpenes give cannabis its distinctive smell. The exact effects of terpenes on their own, and within cannabis are currently unknown.

Why do amounts of THC and CBD in a product sometimes change?

Total cannabinoids in a particular strain can differ slightly from one batch to the next, depending on a number of factors. It’s important to remember that cannabis is a plant and it is common for some variability to occur.

How can I tell how strong my product is?

Each product label will include the total amounts of THC and/or CBD that is that product.

Is today’s cannabis stronger than it was in the 1980s?

THC potency in dried cannabis has increased from an average of 30mg/g (3%) in the 1980s to around 150mg/g (15%) today. Some strains can have an average as high as 300mg/g (30%) THC.

I don’t want to smoke cannabis. Are there other ways to use it?

Yes, other ways to use cannabis include cannabis oil products, including sublingual oils (placed under the tongue), topicals, and edibles (including gummies, hard candies, and baked goods).

Will transporting packaged cannabis result in an odour?

In its sealed original packaging, cannabis products should not result in an odour. Once opened or transferred to another container, consumers may find that their products have an aroma.

How do I store my cannabis after I’ve purchased it?

Store your cannabis in a sealed container in a cool dark place, in a locked, child-proof container away from children, teens, and pets.

Why are potencies listed in mg/g?

Under revised regulations from Health Canada, new categories must display the potency/concentration in milligrams per gram (mg/g) or total quantity in milligrams (mg), depending on the class of cannabis and immediate container.

Can I recycle my containers?

Edible bags are recyclable in your regular recycling bin. You may bring other containers back to any retail store to be recycled.

Can I smell the product before I buy it?

Yes, bud bar displays will be available to give customers the opportunity to view the dried flower and smell aromas as part of the purchasing experience.

Can I touch the product before I buy it?

No, only cannabis consultants are permitted to handle the dried flower products to preserve the fresh quality of the cannabis.

Can I reserve a product online before I buy it in store?

No, but all store products are available for purchase via the website.

What if the product I want is not available in store?

Visit our website to see if it is in stock online. All products featured in store are available for purchase via the website.

How do I order online?

Visit our shop and use our intuitive platform to select your preferred products. Then navigate to the shopping cart to pay for your purchase.

Is there a minimum online order?

No. Shipping will be calculated based on Weight and Size of your overall order.

Can I edit my order?

You can edit your order any time before payment. If you want to edit your order after payment, you must contact us at: [email protected]

Can I cancel my order?

To request an order cancellation you must contact us at [email protected]. We may or may not be able to cancel an order depending on the status of fulfillment. If the order is not cancellable, it will be shipped as ordered and you will be charged accordingly.

How will my purchase appear on my credit card statement?

Your purchase will appear as ‘ReaLeaf’ on your credit card statement.

How can I pay for my order online?

Payment can be made via credit cards including Visa, prepaid Visa, Visa Debit, Mastercard, prepaid Mastercard, Debit Mastercard, and American Express.

How can I pay for my order in-store?

Credit cards (Visa, MasterCard, American Express), debit cards and cash are accepted at all stores.

Can I pay with debit?

Yes, Debit can be used in-store and online.

Can I pay with PayPal?

No, PayPal is not currently available as a payment method.

Will I be able to pay with Apple Pay?

No, Apple Pay is not currently available as a payment method.

Can I pay for my online order when I pick it up?

No, payment must be paid at the time of ordering.

Are taxes included in my order?

No. Taxes are not charged on any qualifying purchases.

What is the legal age to purchase and use cannabis?

The legal age for consumption in Canada is 18; however, some jurisdictions may have additional restrictions. Be sure to consult your local provincial authority to determine the legal age of consumption in your province.

How much cannabis can I order in one transaction?

You may purchase up to 30 grams of dried cannabis or the equivalent in extracts, seeds, edibles, or topicals.

What is the equivalency for products other than dried cannabis?

The 30 gram possession limit in the Cannabis Act is based on dried cannabis. Equivalents were developed for other cannabis products to identify what their possession limit would be. One (1) gram of dried cannabis is equal to:

  • 5 grams of fresh cannabis
  • 15 grams of edible product
  • 70 grams of liquid product
  • 0.25 grams of concentrates (solid or liquid)
  • 1 cannabis plant seed
How much can individuals possess?

According to the federal Cannabis Act, an individual may possess, in a public place, cannabis of one or more classes (dried flower, pre-rolls, extracts, seeds, edibles, or topicals) equivalent to 30 grams of dried cannabis. There is a possession limit of 1000 grams or equivalent in a private place.

Where can I legally use cannabis?

Cannabis may be used in private. It can be smoked or vaped in public in the same places where tobacco can be smoked or vaped, except in places where children commonly gather. Check your local smoking bylaws to be sure.

What ID do I need to show when purchasing cannabis?

You must show two pieces of ID, one of which must be issued by a government agency and include your name, birth date, and picture. The second must include an imprint of your name, signature and/or picture.

Can I travel with cannabis I buy at Realeaf Stores?

You may not consume any cannabis products in any vehicles, whether they are moving or parked. It’s illegal to transport cannabis across the Canadian border. Cannabis laws are different between provinces and territories. This includes legal age, where you can smoke, consume, and buy cannabis. Make sure to learn the laws before you travel.

Why did the Canadian federal government legalize cannabis?

The federal government has legalized cannabis in order to strictly regulate and restrict access to cannabis in Canada. The Cannabis Act implements a new comprehensive public health approach that will be more effective in protecting youth and keeping profits out of the pockets of criminals and organized crime.

Can I bring my underage child into a ReaLeaf retail store?

No, you may not bring anyone under the legal age of consumption into any Realeaf store.

What are the penalties for sharing cannabis with minors?

The Cannabis Act created two new criminal offences, with maximum penalties of 14 years in jail for giving or selling cannabis to minors, or using a minor to commit a cannabis-related offence.

Is using cannabis bad for my health?

There are many short-term and long-term effects from using cannabis including physical dependency and cannabis use disorder that may result from frequent use.

What should I do if I feel ill after consuming a product?

If you have any health issues after using cannabis, you should consult your healthcare provider.

Can I overdose on cannabis?

Overuse of cannabis may lead to many short-term and long-term health effects, including psychotic episodes characterized by paranoia, delusions, or hallucinations.

Can I become dependent on cannabis?

Continued, frequent use can lead to a physical dependency and cannabis use disorder. You may be at a higher risk if you have a family history of mental illness or other types of mental disorders. If you or someone you know is worried about cannabis use, consult your doctor.

What are the risks of using cannabis if I’m pregnant or breastfeeding?

THC and CBD can be passed to a fetus or newborn through blood or breast milk. Cannabis use during pregnancy has been linked to lower birth weights and developmental effects in newborns. Since there is no known safe amount of cannabis to use during pregnancy or breastfeeding, the safest approach is to not use cannabis.

Will cannabis interact with my medication?

Combining cannabis with other medications can increase the overall effects. This could increase the risk of injury or harm, particularly with activities like driving. For more information on the interactions between cannabis and medications, consult your healthcare provider.

Who can I speak with if I have questions about my product?

In-store, please speak with one of our trained cannabis consultants. Alternatively, send us an email at: [email protected]

How can I learn more about cannabis?

We are committed to educating our customers about the products on our shelves. Customers can read our in-store panels on the walls or follow our Facebook and Instagram pages for more information on products.

Which is the best browser to use with this website?

This website is compatible with the two most recent versions of Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, Opera, Apple Safari for iOS, and Google Chrome for Android.